ServiceNow Development Services

Reimagine your operations with seamless ServiceNow automation and integration. Drive measurable improvements in service delivery and efficiency across IT, HR, and customer service.

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Get Expert ServiceNow Development Services

More than 75% of organizations face process inefficiencies. ValueCoders’ ServiceNow development solutions in India help you overcome these challenges by building automated workflows that streamline operations and improve collaboration across distributed teams.

Configuration Management

Achieve complete IT asset visibility with ServiceNow consulting services focused on CMDB accuracy and lifecycle control.

  • CMDB structure implementation
  • Relationship mapping documentation
  • Change management processes

Service Catalog Management

Organize service offerings into user-friendly catalogs that streamline request fulfillment across the organization.

  • Logical service categorization
  • Multi-stage approval workflows
  • Service delivery automation

Accelerate ServiceNow Implementations

Deploy ServiceNow modules faster using proven frameworks and certified developers.

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50+ Business Processes Transformed with ServiceNow

Design, configure, and scale ServiceNow workflows that unify operations, eliminate manual effort, and deliver measurable efficiency across the enterprise.

By Business Function

IT Service Management (ITSM)

Improve service reliability, reduce resolution times, and enhance user experience.

  • Incident, problem, and change management automation
  • Service request fulfillment and approvals
  • SLA tracking and performance reporting
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IT Operations Management (ITOM)

Increase infrastructure visibility and operational resilience.

  • Discovery and CMDB optimization
  • Event management and alert correlation
  • Service mapping and impact analysis
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HR Service Delivery (HRSD)

Streamline employee services while ensuring consistency and compliance.

  • Employee onboarding and offboarding workflows
  • Case management and knowledge access
  • Lifecycle event automation
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Customer Service Management (CSM)

Deliver faster, more consistent customer experiences.

  • Case intake, routing, and resolution
  • Omnichannel support workflows
  • Customer visibility and SLA management
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Governance, Risk & Compliance (GRC)

Strengthen control while reducing manual oversight.

  • Risk assessments and policy enforcement
  • Audit workflows and evidence collection
  • Compliance tracking and reporting
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By Industry

BFSI

Enable compliant, auditable service operations at scale.

  • Incident and request automation for regulated environments
  • Risk and compliance workflow alignment
  • Customer and internal service optimization
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Healthcare

Support operational efficiency while maintaining data integrity and compliance.

  • IT and employee service workflows
  • Asset and configuration tracking
  • Case and request automation
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Retail & E-commerce

Improve service responsiveness across distributed operations.

  • Store and employee service requests
  • IT operations and outage management
  • Customer issue resolution workflows
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Manufacturing

Standardize service operations across plants and supply chains.

  • Asset and maintenance service workflows
  • IT service and change management
  • Operations visibility and reporting
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Enterprises & Shared Services

Unify service delivery across departments and regions.

  • Enterprise service management (ESM)
  • Cross-functional workflow standardization
  • Centralized reporting and governance
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By Platform Capabilities

Workflow Automation

Orchestrate end-to-end processes across teams and systems.

  • Low-code workflow design
  • Approval and escalation logic
  • Event-driven automation
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Integration & Data Connectivity

Connect ServiceNow seamlessly with enterprise systems.

  • API-based integrations
  • Third-party application connectivity
  • Real-time data synchronization
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CMDB & Asset Management

Improve visibility, accuracy, and service impact analysis.

  • Asset lifecycle management
  • Dependency mapping
  • Configuration governance
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Performance Analytics & Reporting

Drive decisions with real-time insights.

  • KPI dashboards and trend analysis
  • SLA and operational reporting
  • Executive-level visibility
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Security, Governance & Scale

Ensure control, compliance, and long-term platform health.

  • Role-based access control
  • Audit trails and compliance reporting
  • Scalable, secure ServiceNow architecture
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Your Trusted Partner for ServiceNow Development

Transform your operations by turning your requirements into intelligent ServiceNow workflows. Achieve faster service delivery, greater efficiency, and measurable business impact from day one.

We follow platform best practices, ensuring scalable, secure solutions tailored precisely to your automated workflow requirements. Thus, we deliver maximum platform value from day one for your business needs.

  • India's Top 1% Software Talent
  • Trusted by Startups to Fortune 500
  • Idea to Deployment, We Handle All
  • Time-Zone Friendly: Global Presence
  • Top-tier Data Security Protocols
  • On-time Delivery, No Surprises
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Reduce Manual IT Workloads

Gain real-time insights into SLAs, performance, and service health across teams.

700+ Full-time Staff projects executed successfully
20+ Years Experience Years Of Experience in this field
4500+ Satisfied
Customers
Total No. of Satisfied Customers

Industries We Cater To

Partnering with businesses in diverse sectors to unlock new avenues for growth and innovation.

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Healthcare

Healthcare

Building smart healthcare solutions

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Retail & eCommerce

Retail & eCommerce

Enhancing retail journeys

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Media & Entertainment

Media & Entertainment

Custom tech to empower brands

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Fintech

Fintech

Disrupting traditional finance

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Education & eLearning

Education & eLearning

Shaping digital learning

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Banking & Fintech

Banking & Fintech

Streamlining financial growth

Technology Stack Behind Our ServiceNow Software Development

We combine ServiceNow’s native capabilities with modern technologies to build scalable, secure, and performance-driven enterprise solutions. Here’s a breakdown of the core tech stack we use across various layers of development:

Core Platform Tools

  • ServiceNow Studio
  • ServiceNow Flow Designer
  • ServiceNow IntegrationHub
  • ServiceNow Service Portal
  • ServiceNow Performance Analytics

Development Languages

Server-Side Technologies

  • GlideRecord API
  • GlideSystem
  • GlideForm
  • Business Rules
  • Client Scripts
  • UI Policies

Integration Framework

  • REST API
  • SOAP Web Services
  • MID Server
  • ETL
  • OAuth Authentication
  • LDAP/Active Directory

Testing & Deployment

  • Automated Test Framework (ATF)
  • Instance Scan
  • Clone & Backup
  • Update Sets
  • Source Control Integration
  • CI/CD Pipeline

Tailored Tech for All Business Types

Our services cater to the needs of businesses of different types and sizes.

Early Stage Startups

Early Stage Startups

We help early-stage startups transform ideas into market-ready solutions with cost-efficient development, rapid iterations, and scalable technology foundations.

Scaling Startups

Scaling Startups

We empower scaling startups with advanced solutions, seamless integrations, and performance-focused technology to accelerate growth and handle increasing demands.

Enterprises

Enterprises

We assist enterprises with robust, secure, and custom technology solutions designed to streamline operations, boost efficiency, and drive innovation.

Our ServiceNow Development Process

A structured, outcome-driven approach to design, implement, and scale ServiceNow solutions across the enterprise.

Process Kick-off

Align on business outcomes, success metrics, and platform scope.

Process & Solution Design

Transform requirements into optimized ServiceNow workflows and architecture

Configuration & Development

Configure apps, workflows, and integrations to support real-world operational needs.

Testing & Validation

Ensure performance, security, and reliability across use cases and environments.

Deployment & Enablement

Launch solutions with controlled rollout, user readiness, and governance in place.

Optimization & Scale

Drive platform value through adoption monitoring and continuous workflow improvement.

Essential Guide to ServiceNow & Its Development Process

Follow this simple guide to plan, build, and manage ServiceNow applications with a clear focus on business goals and real-time efficiency.

Key Benefits of Using ServiceNow in Your Organization

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ServiceNow helps you organize your business operations in one place. If you manage tasks across many teams, ServiceNow makes it easier and faster. It also reduces errors, saves time, and gives your team more control over daily tasks.

1. Improves Workflow Automation 

ServiceNow automates many of your daily business tasks, eliminating manual steps. It also connects departments and systems, so your team doesn’t waste time switching tools.

Here’s how automation with ServiceNow helps:

  • Reduces time spent on repetitive tasks
  • Sends alerts when tasks are delayed
  • Routes work with the right team faster
  • Tracks progress in real-time

2. Boosts Team Productivity 

ServiceNow keeps everything organized. When your team has clear tasks and data, they get more done. You also avoid back-and-forth communication and delays.

Benefits for your teams include:

  • One dashboard for tasks and updates
  • Easier access to shared documents
  • Fewer support tickets and faster answers
  • Less confusion and fewer mistakes

3. Supports Scalability & Customization

Your business may grow or change. ServiceNow grows with you. You can add new features or create your own apps when you need them, keeping your system useful.

With flexible scaling, you get:

  • Easy upgrades with no downtime
  • Custom apps for specific needs
  • Fast changes with low-code tools
  • Room to grow without new platforms

4. Increases Service Quality

Customers and employees get quick and helpful answers. ServiceNow tracks service levels and finds problems early.

This leads to:

  • Shorter wait times for support
  • Better self-service tools
  • Clear service tracking for managers

5. Strengthens Data Visibility & Reporting

ServiceNow gives you real-time data so you can make faster and smarter decisions. You don’t have to guess what’s working or where issues are.

With better reporting tools, you get:

  • Live dashboards for tracking tasks
  • Easy-to-read reports with key data
  • Quick access to team and project insights
  • Better planning with clear performance trends

Business Use Cases of ServiceNow

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ServiceNow is not just for IT teams. It helps different departments in a company work better and faster. With proper ServiceNow software development, businesses can improve how they manage tasks, people, and services.

Here’s how different areas in a business use ServiceNow effectively.

1. IT Service Management (ITSM)

IT teams use ServiceNow to solve employee tech problems quickly. It cuts down wait times and helps track issues better.

Key benefits for IT:

  • Central system for all support tickets
  • Easy tracking of requests and issues
  • Faster resolution through automated workflows

With smart ServiceNow software development, IT teams can connect tools, set rules, and reduce manual work.

2. Human Resources (HR)

HR teams manage many requests from employees. ServiceNow helps them stay organized and respond faster.

HR teams use it to:

  • Handle leave, benefits, and onboarding
  • Create a self-service portal for staff
  • Keep track of requests in one place

It reduces emails and improves employee experience.

3. Customer Service Management (CSM)

ServiceNow lets businesses support their customers without delays. With the right development, it connects data from different tools and helps resolve complaints faster.

Benefits for customer service:

  • Unified view of customer issues
  • Auto-routing tickets to the right agent
  • Tracking customer feedback

4. Finance & Operations

ServiceNow also supports backend functions like finance. It helps teams manage approvals, vendor interactions, and payments.

How finance teams use it:

  • Automate invoice processing
  • Keep track of vendor contracts
  • Simplify purchase requests

With tailored ServiceNow software development, finance teams save time and reduce mistakes.

7 Ways to Improve Productivity with ServiceNow Workflow Automation

Improve Productivity with ServiceNow Workflow Automation

ServiceNow workflow automation helps your teams do more in less time. When used the right way, it reduces manual work and improves accuracy. If you’re planning to use ServiceNow software development for your business, here are seven ways to boost your team’s productivity with it.

1. Automate Common Tasks

Many tasks in IT, HR, and customer service repeat every day. With ServiceNow, you can build flows to handle them without human input.

Here are some areas where this works well:

  • Password resets
  • New employee onboarding
  • Ticket routing to the right team
  • Approval requests and notifications

2. Use Flow Designer

Flow Designer is a low-code tool in ServiceNow. It helps you create workflows fast, even if you’re not a developer.

Why it helps:

  • Reduces development time
  • Easy drag-and-drop interface
  • Fewer chances of error

3. Improve Team Collaboration

ServiceNow workflows help different teams talk to each other better. For example, IT and HR can share workflows for onboarding or access management.

This removes delays caused by miscommunication.

4. Set SLAs in Workflows

Add SLAs (Service Level Agreements) inside workflows. This keeps everyone on track and ensures no work is delayed.

It also helps you monitor performance in real time.

5. Minimize Manual Updates

ServiceNow software development allows smart updates. You can create logic to auto-update records based on changes.

That means:

  • Less data entry work
  • Fewer mistakes
  • Better data accuracy

6. Track Progress with Dashboards

Every workflow can connect to dashboards. These give a clear view of tasks, pending work, and bottlenecks.

You can quickly act on what’s slowing you down.

7. Reuse Workflow Components
Instead of building flows from scratch, reuse existing ones. ServiceNow supports modular design to save effort across projects.

Step-by-Step Process of ServiceNow Development

servicenow

Developing applications on the ServiceNow platform follows a structured approach. This helps ensure that the final product meets the business’s needs. Each step is important and builds on the one before it. Understanding this process can help businesses know what to expect when building on ServiceNow.

1. Requirement Gathering & Analysis

The first step is to determine exactly what the business needs the application to do. This involves talking to the people who will use the application.

  • Understand the business problem.
  • Identify the users and their needs.
  • Document all required features.

Technical details like data fields, workflows, and integrations with other systems are also noted during this stage. This makes sure everyone has a clear picture of what needs to be built.

2. Planning & Design

Once the requirements are clear, the next step is to plan how the application will work. This includes designing the user interface (how it looks) and the user experience (how it feels to use).

  • Create wireframes of the user interface.
  • Design the data model (how data will be stored).
  • Plan the workflows and business logic.

Technical architects often create diagrams and specifications during this phase. They also decide how best to use ServiceNow features like GlideRecord for data access and Client Scripts for user interactions.

3. Development & Configuration

This is where the application is actually built on the ServiceNow platform. Developers use ServiceNow tools and scripting languages like JavaScript to create the forms, workflows, and integrations.

  • Configure tables and fields.
  • Develop business rules and client scripts.
  • Build workflows using the Workflow Editor or Flow Designer.
  • Integrate with other systems using REST or SOAP APIs.

Developers write code and configure the platform based on the design documents. They use ServiceNow Service Portal for user-facing interfaces and ServiceNow Studio as the Integrated Development Environment (IDE).

4. Testing & Quality Assurance

After the application is built, it needs to be tested to make sure it works correctly and meets the requirements. Different types of testing are done.

  • Unit testing (testing small parts of the application).
  • Integration testing (testing how different parts work together).
  • User acceptance testing (users try the application).

Testers look for bugs and ensure the application is stable and performs well. They might automate some of the testing using the ServiceNow Automated Test Framework (ATF).

5. Deployment & Go-Live

Once the testing is successful, the application is moved to the live ServiceNow environment, where users can access it.

  • Migrate the application using Update Sets.
  • Provide user training.
  • Monitor the application after launch.

Careful planning and execution are needed for a smooth deployment. This step makes the application available to the business users.

6. Support & Maintenance

After the application is live, ongoing support and maintenance are important. This includes fixing any issues and making updates or changes as needed.

  • Provide technical support to users.
  • Fix bugs and address issues.
  • Implement enhancements and new features.

The ServiceNow platform receives regular updates, so maintenance also involves ensuring the custom applications work well with these updates. This ensures the application remains valid over time.

Checklist to Select the Right ServiceNow Development Partner

servicenow

Choosing the right partner for ServiceNow development services is not just about cost. You need someone who truly understands your business needs and has strong technical skills. The wrong partner can delay your project or waste resources. So here’s a simple checklist to help you pick the right one.

1. Experience with Similar Projects

Check if the partner has handled projects in your industry. They should know how to build a ServiceNow solution that matches your goals.

Look for these signs:

  • Past work in your industry or business size
  • Use of ServiceNow in similar use cases
  • Proven results in process automation

2. Certified & Skilled Team

You need developers who are trained and certified. This ensures they know the platform well and follow best practices.

Ask about:

3. End-to-End Development Services

Choose a partner who can handle full-cycle ServiceNow software development. This includes planning, coding, testing, deployment, and support.

Make sure they offer:

4. Strong Communication & Support

Good communication saves time and avoids confusion. The partner should give regular updates and quick support.

What to look for:

  • Clear project timelines and reports
  • Dedicated point of contact
  • Fast issue resolution during and after launch

5. Focus on Business Outcomes

Your partner should not just follow instructions. They should help improve your process through smart ServiceNow solutions.

They should help with:

  • Automation ideas to reduce effort
  • Easy-to-use workflows for teams
  • Tracking systems to improve decisions

Choosing the right ServiceNow development company takes time. But with the right checklist, you’ll avoid risk and build strong, useful systems that actually help your business.

Frequently Asked Questions

Curious about how ServiceNow can transform your business? We’ve compiled answers to your top questions, giving clear insights into our tailored ServiceNow development solutions.

Q. How quickly can we see value after implementing ServiceNow?

Ans. Organizations leveraging Servicenow development services in India typically begin seeing measurable improvements, such as faster resolution times, reduced manual effort, and improved visibility, within the first few weeks of deployment, depending on scope and readiness.

Q. Can ServiceNow be customized to fit our existing processes?

Ans. Yes. ServiceNow is configured around your business processes and outcomes, not the other way around. Workflows, integrations, and data models are tailored to align with how your teams operate today while remaining scalable.

Q. Do you offer support and maintenance after development?

Ans. Yes, every ServiceNow solution we build includes long-term support. As a ServiceNow development company, we handle upgrades, patch fixes, performance tuning, and functional improvements to keep your ServiceNow software development stable and secure post-deployment.

Q. Can you help migrate data from our old systems into ServiceNow?

Ans. Yes. Data migration is handled by our ServiceNow development team using structured steps:

  • Data mapping and cleanup
  • Format conversion
  • Validation and testing

We ensure zero data loss and high accuracy.

Q. How do you ensure scalability and long-term platform stability?

Ans. Our ServiceNow consulting & development services follow governance frameworks and modular design principles that support long-term stability and growth

Q. Will ServiceNow integrate with our current enterprise systems?

Ans. ServiceNow integrates seamlessly with ERP, CRM, cloud platforms, and third-party tools through APIs and native connectors, enabling end-to-end process automation and data consistency.

What Our Clients Have to Say About Us

We are grateful for our clients’ trust in us, and we take great pride in delivering quality solutions that exceed their expectations. Here is what some of them have to say about us:

The Project managers took a lot of time to understand our project before coming up with a contract or what they thought we needed. I had the reassurance from the start that the project managers knew what type of project I wanted and what my needs were. That is reassuring, and that's why we chose ValueCoders.

James Kelly
Co-founder, Miracle Choice

The team at ValueCoders has provided us with exceptional services in creating this one-of-a-kind portal, and it has been a fantastic experience. I was particularly impressed by how efficiently and quickly the team always came up with creative solutions to provide us with all the functionalities within the portal we had requested.

Judith Mueller
Executive Director, Mueller Health Foundation

ValueCoders had great technical expertise, both in front-end and back-end development. Other project management was well organized. Account management was friendly and always available. I would give ValueCoders ten out of ten!

Kris Bruynson
Director, Storloft

Huge thank you to ValueCoders; they have been a massive help in enabling us to start developing our project within a few weeks, so it's been great! There have been two small bumps in the road, but overall, It's been a fantastic service. I have already recommended it to one of my friends.

Mohammed Mirza
Director, LOCALMASTERCHEFS LTD
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Co-founder, Miracle Choice

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Executive Director

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Director

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