ServiceNow AI Consulting Services

Transform your ServiceNow platform into an AI-powered business engine with our specialized consulting expertise. We guide enterprises through complete AI integration journeys, from strategy to implementation success.

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The AI roadmap they built for our ServiceNow platform saved us time and unnecessary expenses.

- Marisha

Clutch icon Rated 4.8/5 stars on G2
Clutch iconRated 4.9/5 stars on Clutch

Your Partner in ServiceNow AI Strategy

Our dedicated consultants partner with you to strategically implement, optimize, and govern AI features, guaranteeing measurable improvements and sustainable value for your enterprise.

AI Strategy & Roadmap

Our consultants build comprehensive ServiceNow AI plans that align with your business goals.

  • Current platform capability assessment
  • Custom AI roadmap creation
  • Timeline and milestone planning

Predictive Intelligence Implementation

Our experts configure ServiceNow’s Predictive Intelligence to forecast trends and automate decisions.

NLU Model Optimization 

Our consultants fine-tune Natural Language Understanding models for better intent recognition accuracy.

  • Training data preparation improvement
  • Intent classification model enhancement
  • Entity extraction accuracy optimization

AI Governance Consulting 

Our advisors establish AI governance frameworks to ensure compliant and responsible AI usage.

  • Policy framework development creation
  • Risk assessment protocol establishment
  • Compliance monitoring system setup

Create a Smarter ServiceNow Experience

Build a seamless, intelligent user experience that works across every department, from IT to HR.

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The Smart Choice for ServiceNow AI Guidance

Implementing AI within ServiceNow demands strategic foresight and technical precision. 

Our consultants analyze your unique platform and data, architecting custom AI roadmaps that integrate seamlessly. We prioritize business value, ensuring your AI initiatives deliver measurable operational improvements and sustainable growth through intelligent automation.

  • Deep Platform Expertise
  • Risk Mitigation Expertise
  • Custom NLU Model Training
  • Ethical AI Frameworks
  • Cost-Optimized AI Solutions
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Awards & Certifications -
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Get More from Your Existing ServiceNow Investment

We help you identify new AI opportunities in your current setup to unlock hidden value and improve ROI.

675+ Full-time Staff projects executed successfully
20+ Years Experience Years Of Experience in this field
2500+ Satisfied
Customers
Total No. of Satisfied Customers

Industries We Cater To

Partnering with businesses in diverse sectors to unlock new avenues for growth and innovation.

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Healthcare

Healthcare

Building smart healthcare solutions

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Travel & Tourism

Travel & Tourism

Revolutionizing travel services

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Automotive

Automotive

Transforming auto experiences

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Education & eLearning

Education & eLearning

Shaping digital learning

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Retail & eCommerce

Retail & eCommerce

Enhancing retail journeys

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Logistics & Transportation

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Media & Entertainment

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Banking & Fintech

Banking & Fintech

Streamlining financial growth

Our ServiceNow AI Technology Stack

Our ServiceNow AI consulting uses a targeted toolkit to drive intelligent automation and optimize platform capabilities. By applying ServiceNow AI for enterprises, we deliver robust, scalable solutions using cutting-edge technologies and proven frameworks.

ServiceNow AI Modules

  • Predictive Intelligence
  • Virtual Agent
  • Agent Assist
  • ServiceNow NLU 
  • ServiceNow GenAI Capabilities

Data Science & ML Platforms

  • Azure Machine Learning
  • AWS SageMaker
  • Google Cloud AI Platform
  • Databricks
  • MLflow
  • Hugging Face
  • Scikit-learn

Integration & API Management

  • ServiceNow Integration Hub
  • REST APIs
  • SOAP APIs
  • OAuth 2.0
  • JSON/XML
  • GraphQL
  • Webhooks

Reporting & Analytics

  • ServiceNow Reporting Engine
  • Power BI
  • Tableau
  • Grafana
  • Splunk 
  • Elastic Stack
  • SQL

Security & Compliance

  • ServiceNow GRC 
  • ServiceNow Security Operations
  • IAM Solutions
  • Regular Vulnerability Scans
  • Compliance Frameworks 
  • Access Control Lists

Collaboration & Project Management

  • ServiceNow Project Management
  • Jira
  • Confluence
  • Microsoft Teams
  • Slack
  • Miro
  • Microsoft Project

Our Process

Our structured ServiceNow AI consulting process ensures a clear, efficient path from ideation to intelligent automation. We guide your transformation, delivering measurable value and sustainable AI capabilities tailored for your enterprise.

Assess &
Discover

Understand your current ServiceNow environment and AI objectives.

Strategy & Roadmap

Define clear AI use cases and a phased ServiceNow AI implementation plan.

Data
Preparation

Ready your ServiceNow data for robust AI model training.

Solution
Design

Architect custom AI features within the ServiceNow platform.

Develop & Integrate

Build, test, and seamlessly deploy AI solutions in your instance.

Optimize &
Monitor

Ensure continuous AI performance and iterative model improvement.

Frequently Asked Questions

Get the clarity and confidence you need to begin your AI journey with our expert ServiceNow consulting team.

Q. How does AI enhance our existing ServiceNow platform?

Ans. AI strengthens the ServiceNow platform by automating repetitive workflows, predicting incidents, and personalizing employee or customer interactions. With ServiceNow AI integration, you gain:

  • Faster ticket resolution through predictive analysis
  • Reduced manual workload with process automation
  • Improved decision-making using contextual recommendations

Q. How do you identify the right AI solutions for our business?

Ans. Through ServiceNow workflow AI consulting, we evaluate your existing processes, pain points, and strategic goals. We then align them with Custom AI for ServiceNow by conducting:

  • Workflow gap analysis
  • Data readiness assessment
  • Alignment with business KPIs

 

Q. What kind of data do you need to begin our project?

Ans. Successful ServiceNow automation with AI depends on structured and semi-structured data. Typically, we request:

  • Incident and request history
  • Knowledge base records
  • Workflow execution logs
  • Customer interaction data

Clean, high-quality data ensures effective model training and measurable outcomes.

 

Q. How can we measure the return on investment (ROI) from this service?

Ans. ROI from ServiceNow AI consulting is measured by quantifiable outcomes. Businesses typically track:

  • Reduction in incident resolution times
  • Percentage of tasks automated
  • Increase in employee productivity
  • Cost savings from streamlined workflows

We provide continuous reporting to validate every improvement.

Q. How much will this project cost me?

Ans. Cost depends on project complexity, data readiness, and chosen AI scope. As a ServiceNow Enterprise AI partner, we provide transparent pricing models based on:

  • Workflow coverage required
  • AI model customization
  • Integration with third-party systems
  • Ongoing support and optimization

Q. What kind of expertise can I expect from your consultants?

Ans. Our consultants bring deep expertise in ServiceNow workflow AI consulting and Custom AI for ServiceNow. Expertise areas include:

  • Domain knowledge in ITSM and ITOM
  • AI-driven automation strategies
  • ServiceNow-native AI integrations
  • End-to-end implementation with measurable KPIs

This ensures enterprise-grade reliability and innovation.

What Our Clients Have to Say About Us

We are grateful for our clients’ trust in us, and we take great pride in delivering quality solutions that exceed their expectations. Here is what some of them have to say about us:

The Project managers took a lot of time to understand our project before coming up with a contract or what they thought we needed. I had the reassurance from the start that the project managers knew what type of project I wanted and what my needs were. That is reassuring, and that's why we chose ValueCoders.

James Kelly
Co-founder, Miracle Choice

The team at ValueCoder has provided us with exceptional services in creating this one-of-a-kind portal, and it has been a fantastic experience. I was particularly impressed by how efficiently and quickly the team always came up with creative solutions to provide us with all the functionalities within the portal we had requested.

Judith Mueller
Executive Director, Mueller Health Foundation

ValueCoders had great technical expertise, both in front-end and back-end development. Other project management was well organized. Account management was friendly and always available. I would give ValueCoders ten out of ten!

Kris Bruynson
Director, Storloft

Huge thank you to ValueCoders; they have been a massive help in enabling us to start developing our project within a few weeks, so it's been great! There have been two small bumps in the road, but overall, It's been a fantastic service. I have already recommended it to one of my friends.

Mohammed Mirza
Director, LOCALMASTERCHEFS LTD
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Co-founder, Miracle Choice

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Judith Mueller

Executive Director

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Kris Bruynson

Director

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Mohammed Mirza

Director

Trusted by Startups and Fortune 500 companies

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20+ years of experience

We can handle projects of all complexities.

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2500+ satisfied customers

Startups to Fortune 500, we have worked with all.

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675+ in-house team

Top 1% industry talent to ensure your digital success.

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