Microsoft Virtual Agents

Revolutionize your customer support capabilities, reduce costs, and enhance satisfaction with our exceptional Microsoft Virtual Agent solutions. Our custom-developed virtual agents seamlessly integrate with other Microsoft services, empowering your business to deliver exceptional customer experiences.

Trusted by startups
and Fortune 500 companies

Benefits of Microsoft Virtual Agents

Microsoft virtual agents offer numerous benefits, and it efficiently creates advanced and practical bots that can handle conversations of different levels of intricacy. Check out some of its other benefits here:

Build Bots Quickly and Easily

It can create, test, and deploy robust bots quicker by utilizing artificial intelligence through a user-friendly graphical interface. Additionally, the process is even more streamlined, with GPT assistance for designing and responding (preview).

Deploy Across Channels and Languages

Allows interaction with clients and staff members in various languages through websites, mobile apps, Facebook, Microsoft Teams, or any other platform compatible with the Azure Bot Framework.

Scale Securely with Centralized Management

It allows the safe use of automated programs by utilizing a central management system, predefined security access levels, and easy-to-use controls for all settings to adhere to regulations and maintain proper oversight.

Let's Discuss Your Project

Get free consultation and let us know your project idea to turn it into an amazing digital product.

Maximize the Potential of Your Automated Bots

Enhance the performance of your bots by leveraging the existing functionalities of other Microsoft products and services. You can effortlessly integrate automated programs into your current business operations by utilizing the capabilities of Power Virtual Agents.

With Microsoft Teams

If your company uses Teams, your staff members can create bots for Teams usage without additional fees, which is ideal for addressing employee inquiries and performing HR-related duties.

With Dynamics 365 Customer Service

With Customer Service Chat or Digital add-ins, you can utilize the chatbots, interactive voice response (IVR) bots, and the option to connect with a live agent through the Power Virtual Agents sessions that come with it.

With Power Automate functionality

Incorporate automation into your programs using the included Power Automate digital process automation features, along with over 650 pre-built connectors, all without incurring additional expenses.

Extends to Azure

Effortlessly expand the functionality of Power Virtual Agents bots for complicated situations by utilizing the Azure Bot Framework Composer, thereby eliminating the necessity to set up additional Azure resources.

Let's Discuss Your Project

Get free consultation and let us know your project idea to turn it into an amazing digital product.

Our Industry Expertise

Our company has expertise in several industries, and we have extensive experience providing solutions for businesses operating in these sectors. The industries in which we specialize include


Smart apps catering to the needs of healthcare service providers.

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Travel & Tourism

Customized solutions to boost travel & tourism business.

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Banking & Finance

Secure software solutions to meet the needs of banking and fintech companies.

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Logistics & Transport

Robust & scalable applications for logistics and transport business.

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Retail & Ecommerce

Scalable B2B and B2C solutions to take your business to the next level.

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Media & Entertainment

Innovative web solutions designed for media and entertainment domain.

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Education & E-Learning

Custom eLearning solutions to meet the changing industry needs.

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ISVs & Product Firms

High-performing and cost-effective software development solutions.

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Choose From A Variety Of Hiring Models

With us, you can choose from multiple hiring models that best suit your needs

Dedicated Team Dedicated Team

Dedicated Team

If you represent a company with a project that needs dedicated attention, ask about dedicated development teams. It’s a pay-as-you-go monthly rolling contract.

  • No hidden costs
  • 160 Hours of part & full time
  • Monthly billing
  • Pay only for measurable work
Controlled Agile Controlled Agile

Controlled Agile

The controlled agile engagement model best suits those with a limited budget and still requires some flexibility against the changing conditions.

  • Optimal flexibility
  • Agile Team
  • Small projects
  • Complete control over budget
Time & Material Time & Material

Time & Material

If you represent a company with undefined projects and need ongoing work, ask about hourly. It’s a pay-as-you-go hour-wise rolling contract.

  • No hidden costs
  • Requirement based working hours
  • Low financial risk
  • Pay only for measurable work

We Are India’s Leading

Microsoft Virtual Agent Service Company

Our ability to meet the unique software needs of a wide range of clients sets us apart as a top software development service company. From small and medium-sized enterprises to government agencies, we have the expertise and experience to deliver high-quality Microsoft virtual agents services that exceed expectations.

  • Experienced development team
  • Transparent solutions
  • IP rights protection
  • Maintain oversight & control
  • Flexible engagement options
  • No contract lock-ins
  • Hand-picked vetted talent
  • ISO 9001:2015 certified processes

Awards & Certifications -


We Have Worked For Some Wonderful Companies Globally

We have had the opportunity to work with businesses of all sizes and types from all corners of the world. From startups to big brands, SMEs to enterprises, we have the expertise to deliver customized software solutions that align with our client’s unique goals and objectives.

  • Top Indian Microsoft Virtual Agents team
  • Quick team scaling
  • Best-in-class project management
  • Global quality standards
  • Time-zone compatibility
  • Client-centric approach
  • Cutting edge infrastructure
  • Ongoing learning & development programs

Guide to Android App Development: Tips, Tricks, and Strategies for Building Successful Apps

Android app development is booming, and it doesn’t seem to be slowing down anytime soon. With an estimated 133 million

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Case Study

Dairy Farmer Assistant Application

Mooofarm farmer has a mission "To make Farmers Prosperous.” The client came with an idea to develop an application for the Dairy farmer.

Core tech
Android, Nodejs, React Native
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Case Study

Money Transfer Application

This Payment Application is a Hybrid (iOS and Android) Mobile Application. Users will be able to transfer money instantly in different countries of Africa based on their exchange rates.

Core tech
Android, IOS
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An Overlook to the Future of Mobile Application Development

Are you a startup, an Entrepreneur, or an enterprise? Or a mobile app developer who wants to know about the

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Ultimate User Guide to Understand Microsoft Virtual Agents

Microsoft Virtual Agents and its Business Benefits

Microsoft Virtual Agents is a conversational AI platform that enables businesses to create and deploy virtual agents, or chatbots, for various customer service and internal support tasks to handle customer inquiries, provide assistance, schedule appointments, reset passwords, and more.

The benefits of Microsoft Virtual Agents for businesses include:

  • Improved customer service and support: Virtual agents can provide 24/7 assistance and quick resolutions to common customer inquiries, reducing wait times and improving customer satisfaction.
  • Increased efficiency and productivity: Virtual agents can automate repetitive and time-consuming tasks, allowing human agents to focus on more complex and high-value tasks.
  • Cost savings: Virtual agents can reduce the need for human agents and lower overall operational costs.
  • Scalability: Virtual agents can handle an unlimited number of simultaneous conversations, allowing businesses to scale their customer service and support operations as needed.
  • Integration with other Microsoft tools and platforms: We can easily integrate Microsoft Virtual Agents with other Microsoft products and services, such as Teams, Power Automate, and Azure, providing a seamless user experience and enhanced functionality.

Getting to Know Microsoft Virtual Agents: What You Need and How to Begin

To get started with Microsoft Virtual Agents, you can follow these steps:

  • Go to the Microsoft Virtual Agents website and sign in with your Microsoft account. If you don’t have a Microsoft account, you can create one for free.
  • Once you’re signed in, you can create a new bot by clicking on the “Create bot” button on the home page.
  • Follow the prompts to customize your bot’s name, description, and other settings. You can also choose from various pre-built templates or start from scratch.
  • Use the drag-and-drop interface to create conversation flows, add actions, and customize your bot’s responses.
    Once you’re satisfied with your bot, you can publish it and make it available to your customers or employees.

Best Practices For Designing & Implementing Successful Virtual Agents

Designing and implementing successful virtual agents requires a thoughtful and well-planned approach. Here are some best practices to keep in mind:

  • Identify the purpose of the virtual agent: Knowing the agent’s purpose will help determine its capabilities and functionalities.
  • Understand the audience: This understanding will help design a virtual agent to provide personalized and effective support.
  • Keep the conversation natural: This means that the language used must be conversational and not robotic.
  • Offer various communication options: Provide users with various communication options to interact with the virtual agent, such as text-based chat, voice-based interaction, and visual interfaces.
  • Use machine learning and AI: Machine learning and AI can help virtual agents learn from user interactions, making them smarter and more effective over time.
  • Test and refine: Regularly test the virtual agent to ensure it meets its intended purpose and provides a good user experience.

Unlocking the Potential of Microsoft Virtual Agents: Key Features and Functions

Microsoft Virtual Agents is a chatbot solution that uses artificial intelligence to provide automated customer support. Here are some key features and functionalities of Microsoft Virtual Agents:

  • Conversational AI: Microsoft Virtual Agents use natural language processing and machine learning to understand user queries and respond with human-like conversations.
  • Multi-channel support: The virtual agents can be deployed across various platforms such as websites, mobile apps, and social media channels.
  • Customizable workflows: Microsoft Virtual Agents offers a visual interface for designing custom workflows and dialogues, allowing businesses to tailor the chatbot’s responses to their needs.
  • Integration with external systems: The chatbot can be integrated with external systems, such as CRM tools, to retrieve customer data and provide personalized responses.
  • Analytics and insights: Microsoft Virtual Agents provides analytics and insights into customer interactions, enabling businesses to understand customer behavior and improve the chatbot’s performance.
  • Easy deployment: The virtual agents can be easily deployed to multiple channels with just a few clicks, and the chatbots are hosted in the cloud, reducing the need for IT infrastructure.

Enhancing Virtual Agent Performance: Tools for Monitoring and Optimization

Here are some ways to monitor and optimize your virtual agent’s performance:

  • Define key performance indicators (KPIs): KPIs such as response time, resolution rate, and user satisfaction will help you measure your virtual agent’s success and identify improvement areas.
  • Collect user feedback: Collect user feedback to identify common issues and pain points and improve your virtual agent’s responses and workflows.
  • Analyze user behavior: Analyze user behavior to make data-driven decisions to improve your virtual agent’s performance.
  • Use analytics and reporting tools: Microsoft Virtual Agents offers built-in analytics and reporting tools that provide insights into user behavior, agent performance, and chatbot usage.
  • Continuously optimize: Continuously optimize your virtual agent’s performance by analyzing data, making changes to workflows and responses, and regularly testing and refining the chatbot’s capabilities.


Learn more about our processes and how we work with the help of the following frequently asked questions.

Q. Why choose ValueCoders for Microsoft Virtual Agents services?

Ans. Here are some reasons why you should choose ValueCoders for your Microsoft Virtual Agents needs:

  • Expertise: We deeply understand AI and machine learning technologies to create effective and efficient virtual agents.
  • Customization: ValueCoders provides customized Microsoft Virtual Agents solutions to understand your requirements and create a solution that meets your needs.
  • Quality: We follow industry best practices and use the latest technologies to ensure their solutions are reliable, scalable, and secure.
  • Cost-effectiveness: We use agile development methodologies to deliver solutions quickly and efficiently, saving time and money.
  • Support: We offer maintenance and support services to ensure your solution continues operating effectively and efficiently.

Q. How do Microsoft Virtual Agents work?

Ans. Microsoft Virtual Agents uses natural language processing (NLP) and machine learning (ML) technologies to understand and interpret customer queries and respond with accurate and relevant information. Here’s a step-by-step explanation of how it works:

  • Designing the chatbot: This involves creating conversation flows, defining triggers, and mapping out responses.
  • Deploying the chatbot: Businesses deploy it across various channels, such as websites, mobile apps, and messaging platforms.
  • Customer interaction: It uses NLP and ML technologies to understand their query and determine the appropriate response.
  • Providing answers: The chatbot provides the customer with accurate and relevant answers based on the data it can access.
  • Learning and optimizing: Microsoft Virtual Agents continually learns from customer interactions and uses this data to optimize the chatbot’s performance..

Q. What types of businesses can benefit from Microsoft Virtual Agents?

Ans. Here are a few examples of the types of businesses that can benefit from using Microsoft Virtual Agents:

  • E-commerce businesses
  • Financial services businesses
  • Healthcare businesses
  • Travel and hospitality businesses

Any business that wants to improve customer service and provide customers with personalized, efficient, round-the-clock support can benefit from using Microsoft Virtual Agents.

Q. What kind of data and analytics can I gather from Microsoft Virtual Agents?

Ans. Here are a few examples of the types of data and analytics that can be gathered from Microsoft Virtual Agents:

  • Conversation analytics: Microsoft Virtual Agents provide data on the types of questions customers ask, the paths they take through the conversation flow, and the most common keywords and phrases used in customer queries.
  • Engagement analytics: Microsoft Virtual Agents provide data on customer engagement, such as the number of sessions, average session duration, and bounce rates.
  • Channel analytics: Microsoft Virtual Agents provide data on which channels customers use to interact with the chatbot, such as websites, mobile apps, and messaging platforms.
  • Performance analytics: They provide data on the chatbot’s overall performance, such as response times, accuracy rates, and customer satisfaction ratings.

What Our Clients Have to Say About Us

We are grateful for our clients’ trust in us, and we take great pride in delivering quality solutions that exceed their expectations. Here is what some of them have to say about us:

Working with ValueCoders has been a rewarding experience. Their software solutions are a perfect blend of innovation and functionality.

James Kelly

Co-founder, Miracle Choice

ValueCoders provided us with a robust and scalable software solution. Their team's proficiency is commendable.

Judith Mueller

Executive Director, Mueller Health Foundation

ValueCoders delivered a software solution that perfectly aligns with our business needs. They've been instrumental in our project's success.

Kris Bruynson

Director, Storloft

ValueCoders' commitment to delivering high-quality software solutions has made them our go-to partner for all our software needs.

Mohammed Mirza


Working with ValueCoders has been a rewarding experience. Their team's expertise is impressive.



ValueCoders' innovative approach to software engineering has significantly improved our business operations.

Jame Thompson

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