Yes, you likely need a chatbot if you are struggling to improve customer service. Chatbots are used by more than 67% of online consumers worldwide. The chatbot is preferred for its self-help tools, quick response, and real-time engaging conversation.
Here are more benefits:
- Chatbots provide a quick response to users
- Chatbots save time and cost of investment
- A chatbot is 24/7 available
- It can process a number of queries at a time
- Multiple languages support
A chatbot development company should have good experience in various technologies and offer robust solutions at cost-effective rates. We, at ValueCoders, offer the same facilities, have built around 50+ chatbots, and delivering excellence in all our projects for over 14+ years.
To hire full-stack chatbot developers, it is better to go for a mid-size Indian chatbot development company. We, ValueCoders is also an Indian chatbot development company with more than a decade of experience in delivering excellence to global clients.
Gartner predicts that by 2020, businesses will be able to manage 85% of their customer queries via chatbots. Chatbots are the future of customer service and marketing that will play a great role in improving communication.
Businesses can use it to improve their customer’s experience, to generate more sales, and to build a better rapport with their customers and clients. Hence, the chatbot industry has a bright future.
Yes, it’s true that chatbot ensures the safety of live conversations. Most of the chatbots ensure to chat in an end-to-end secure encrypted environment. Moreover, chatbot security has been enhanced using the latest technologies like facial recognition, AI, and encrypted messaging.
Building a chatbot equipped with the features of AI (Artificial Intelligence) is the best option for businesses. AI chatbots are best to build on programming languages like Java, Python, C++, PHP, Ruby, and Lisp.