External clients can login into the external IDB portal and submit service requests for Alight Professional Services. IDB notifies the concerned account manager/engagement manager who will then review the request and approve it for task creation in IDB. IDB creates the task which is then assigned to an Alight colleague for action. External client and engagement managers also can view dashboards in IDB which show the status of tasks and other important metrics.
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A custom-built CRM solution to manage sales process & Client interaction. This CRM application has many modular features, such as voice calling, chat, report generation, etc. Users can chat real-time either one-on-one or in a group conference.View Casestudy
Project management software allows the project managers and team members to collaborate on projects and maintain current and accurate project status at all times and helps managers to identify and resolve any issues that could threaten the success of an engagement. This software has different modules for Project Management & Planning.View Casestudy
It is a management application for visualizing and reporting. Wherein users can create reports of the data. In visualizing, the user can generate visualization as two graphs, including- ‘Technology Radar Graph’ and ‘Hobbs-Pearson Trials’. The graphs are interactive and allow hovering mouse over the link to access individual reports. Based on the filtering that the user does, the web application should create a detailed radar graph.View Casestudy