Microsoft Dynamics 365 Customer Service

We deliver exceptional customer service solutions through custom-built Dynamics 365 systems. We specialize in seamless integration with Microsoft services, optimizing processes for maximum efficiency. Enhance capabilities, satisfaction, and loyalty with our consulting and development services.

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Microsoft Dynamics 365 Customer Services

Microsoft Dynamics 365 Customer Services is a comprehensive CRM software that provides businesses with various tools to manage customer interactions. These tools can be applied to multiple industries, including eCommerce, healthcare, insurance, and more, making it a versatile solution for any business that values customer service.

B2B Customer Service

It includes responding to inquiries, managing complaints, providing technical support, and offering training/education to business customers with features like customer data access, self-service portals, analytics, and reporting. An example of a use case is managing customer inquiries and complaints in a manufacturing company.

B2C Customer Service

B2C customer service involves providing product information, managing orders, and resolving consumer issues with features like case management, self-service portals, and customer insights. An example use case for Dynamics is managing customer inquiries and complaints in an e-commerce company.

eCommerce Customer Service

Microsoft 365 Customer Service can help with eCommerce customer service demands, like assistance with website navigation and responding to customer inquiries with features like live chat, case management, and order tracking. An example is managing customer inquiries and orders for an online clothing retailer.

Healthcare Patient Service

Dynamics 365 customer service can help healthcare organizations schedule appointments, provide medical information, and manage patient records with features like appointment scheduling, case management, and patient portals. An example of healthcare patient service is managing patient appointments and medical information for a hospital or clinic.

Insurance Claim Management

It involves processing claims, communicating with customers, and managing documentation. Microsoft customer services and support can manage these activities effectively with features like case management, customer communication tools, and document management. E.g., managing customer claims for an auto insurance company.

Call Center

Call center management involves call routing and queuing, providing customer support, and performance monitoring. Dynamics 365 for customer service can manage these activities effectively with features like call routing, case management, and performance analytics. An example is handling customer inquiries and support for a telecommunications company.

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Benefits of Microsoft Dynamics Customer Services

Microsoft Dynamics Customer Service has several benefits that include improved customer experience, omnichannel support, and enhanced productivity, enabling businesses to deliver personalized and effective support and providing support across multiple channels.

Allow Agents To Work Effortlessly

Microsoft Dynamics customer service provides intuitive and user-friendly tools to streamline agents’ tasks, increase productivity, and improve customer satisfaction. This leads to faster issue resolution, reduced agent stress, and a better overall customer experience.

Enable Intelligent Self-Service

It enables intelligent self-service by leveraging AI-powered chatbots and virtual agents to handle routine customer inquiries and issues, freeing up human agents to handle more complex cases, and leading to an efficient customer experience.

Optimize Service Operations

Microsoft Dynamics customer service provides real-time insights and analytics into key metrics such as agent performance, customer satisfaction, and issue resolution times, enabling organizations to identify areas for improvement and increase business success.

Meeting Customers at Their Location

This service meets customers at their location by providing omnichannel support across various channels, such as email, chat, social media, and phone, making it easier for customers to reach out for help and conveniently receive support.

Personalize and Secure Interactions

It personalizes and secures interactions by leveraging customer data to provide personalized recommendations. This leads to a more tailored and secure customer experience, and increasing trust and loyalty ensures security and compliance.

Let's Discuss Your Project

Get free consultation and let us know your project idea to turn it into an amazing digital product.

Why Choose Microsoft Dynamics Customer Service for Your Business

Microsoft Dynamics Customer Service has several benefits that include improved customer experience, omnichannel support, and enhanced productivity, enabling businesses to deliver personalized and effective support and providing support across multiple channels.

All-In-One Solution

An all-in-one solution includes native voice capabilities, integrated case management, and a customer support timeline. It allows the team to handle customer inquiries across multiple channels, track customer interactions in a single place, and provide a seamless and consistent experience.

AI-Powered

Microsoft office 365 customer services and support provides an AI-powered solution with built-in transcription and translation, real-time sentiment analysis, and context-driven agent suggestions for businesses to improve customer communication.

Proactive Delivery

This service offers a proactive delivery solution with embedded IoT data, agent alerts, and visibility into issue history helps businesses to monitor and track logistics operations in real-time, receive notifications of potential issues or delays, and access historical data to identify recurring problems and improve processes.

Our Industry Expertise

Our company has expertise in several industries, and we have extensive experience providing solutions for businesses operating in these sectors. The industries in which we specialize include:

Healthcare

Smart apps catering to the needs of healthcare service providers.

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Travel & Tourism

Customized solutions to boost travel & tourism business.

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Banking & Finance

Secure software solutions to meet the needs of banking and fintech companies.

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Logistics & Transport

Robust & scalable applications for logistics and transport business.

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Retail & Ecommerce

Scalable B2B and B2C solutions to take your business to the next level.

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Media & Entertainment

Innovative web solutions designed for media and entertainment domain.

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Education & E-Learning

Custom eLearning solutions to meet the changing industry needs.

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ISVs & Product Firms

High-performing and cost-effective software development solutions.

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Choose From A Variety Of Hiring Models

With us, you can choose from multiple hiring models that best suit your needs

Dedicated Team Dedicated Team

Dedicated Team

If you represent a company with a project that needs dedicated attention, ask about dedicated development teams. It’s a pay-as-you-go monthly rolling contract.

  • No hidden costs
  • 160 Hours of part & full time
  • Monthly billing
  • Pay only for measurable work
Controlled Agile Controlled Agile

Controlled Agile

The controlled agile engagement model best suits those with a limited budget and still requires some flexibility against the changing conditions.

  • Optimal flexibility
  • Agile Team
  • Small projects
  • Complete control over budget
Time & Material Time & Material

Time & Material

If you represent a company with undefined projects and need ongoing work, ask about hourly. It’s a pay-as-you-go hour-wise rolling contract.

  • No hidden costs
  • Requirement based working hours
  • Low financial risk
  • Pay only for measurable work

We Are India’s Leading

Software Development Services Company

Our comprehensive range of software development solutions caters to a diverse client base, from startups and large enterprises to development organizations and digital agencies. With a steadfast commitment to quality, we have earned a reputation as the market’s leading software development service provider.

  • On-time delivery
  • ISO 9001:2015 certified processes
  • Agile adaptability
  • Best-in-class security
  • First time right process
  • Non-disclosure agreement
  • Experienced development team
  • Transparent solutions
  • Flexible engagement options
  • No contract lock-ins

Awards & Certifications -

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We Have Worked For Some Wonderful Companies Globally

We are a trusted software development company with a global reach, having worked with businesses of all kinds worldwide. Our ability to deliver tailored customer service solutions that meet our client’s unique needs has enabled us to establish a strong reputation as a leading Microsoft Dynamics 365 customer services provider.

  • Top Indian Microsoft Dynamics Team
  • Quick Team Scaling
  • Ongoing Learning & Development Programs
  • Best-In-Class Project Management
  • Global Quality Standards
  • Time-Zone Compatibility
  • Client-centric Approach
  • Cutting Edge Infrastructure
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User Guide to Microsoft Dynamics 365

About Dynamics 365 Customer Service

Dynamics 365 Customer Service is a cloud-based customer service solution offered by Microsoft as part of its Dynamics 365 suite of business applications. It helps organizations manage and improve customer service interactions across multiple channels, including phone, email, chat, social media, and self-service portals.

Businesses can track customer interactions, resolve issues quickly, and provide personalized service to their customers. The solution offers case management, knowledge management, service level agreements, and customer self-service capabilities.

This service can integrate with other Microsoft products, such as Office 365, Power Platform, and Dynamics 365 Sales and Marketing, to provide a comprehensive end-to-end solution for customer engagement and service management. With Microsoft Dynamics 365 CRM integrations, businesses can enhance their customer service by leveraging the power of various Microsoft tools and platforms.

Setting Up Customer Service in Dynamics 365: A Guide

To set up customer service in Dynamics 365, follow these steps:

  • Purchase a Dynamics 365 customer service license from Microsoft. You can choose from various license options based on your business needs.
  • Log in to the Dynamics 365 portal and create a new Dynamics 365 Customer Service instance.
  • Configure your customer service settings, case management settings, service level agreements, and routing rules.
    Set up your communication channels, including email, phone, chat, social media, and self-service portals.
    Configure your knowledge management system, including your knowledge base articles and search settings.
  • Set up your customer service dashboards and reports to track your performance and identify areas for improvement.
  • Train your customer service team on how to use Dynamics 365 Customer Service and integrate it into their workflows.
  • Integrate Microsoft 365 Customer Service with other Microsoft products, such as Office 365 and Power Platform, to provide a seamless experience for your customers and employees.
  • Test your customer service processes and workflows to ensure they are working as expected.

Following these steps, you can set up a powerful customer service solution in Dynamics 365 that can help you improve customer interactions and drive business growth.  To migrate to Microsoft Dynamics 365, refer to our post Migrating To Microsoft Dynamics 365: Best Practices For A Seamless & Secure Transition.

Enhancing Customer Satisfaction Scores with Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 for Customer Service can help improve your customer satisfaction scores in several ways:

  • Multichannel Support: Dynamics 365 Customer Service supports multiple customer communication channels, such as email, phone, chat, social media, and self-service portals.
  • Case Management: Dynamics 365 Customer Service allows you to create and track customer service cases from start to finish, ensuring that no issue falls through the cracks.
  • Knowledge Management: Office 365 Customer Service enables you to create a knowledge base of articles and documents to provide accurate and consistent information.
  • Service Level Agreements (SLAs): Dynamics 365 Customer Service allows you to define SLAs that specify the response and resolution times for different types of customer inquiries.
  • Analytics and Reporting: Dynamics 365 Customer Service provides advanced analytics and reporting capabilities that enable you to track your customer service performance and identify areas for improvement.

By leveraging these Dynamics 365 Customer Service features, you can provide superior customer service that meets or exceeds customer expectations, resulting in higher customer satisfaction scores.

Enabling Multi-Channel Customer Interactions with Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service supports multi-channel customer interactions by providing businesses with a unified platform for managing customer inquiries across multiple channels, including:

  • Email: Customer service agents can view and respond to emails directly from within the Dynamics 365 interface, which can automatically convert into cases for tracking and follow-up.
  • Phone: It allows agents to manage phone inquiries. Agents can view customer information and case details while on the phone, and calls can automatically log as cases for tracking and follow-up.
  • Chat: It supports chat interactions via web chat or chatbots. Chat interactions automatically convert into cases for tracking and follow-up.
  • Social Media: It enables businesses to manage customer inquiries via social media platforms like Twitter and Facebook. It can automatically convert messages into cases for tracking and follow-up.
  • Self-Service Portals: It allows businesses to provide customers with self-service portals to view their case statuses, search for knowledge base articles, and submit new inquiries.

Customizing Microsoft Dynamics 365 Customer Service for Your Business Needs

One can customize Microsoft Dynamics 365 Customer Service to meet your specific business needs and requirements.
Here are some ways in which you can customize Dynamics 365 Customer Service:

  • Custom Fields and Entities: It allows businesses to create custom fields and entities to store additional data relevant to their business processes.
  • Workflows and Business Rules: It provides a workflow and business rule engine that enables businesses to automate their customer service processes.
  • Custom Views and Dashboards: It allows businesses to create custom views and dashboards to display the most relevant information to their business processes.
  • Custom Integrations: Businesses can create custom Microsoft Dynamics 365 CRM Integrations to connect customer service with its existing systems and applications, such as CRM systems, marketing automation tools, or billing systems.

FAQs

Learn more about our processes and how we work with the help of the following frequently asked questions.

Q. Why choose ValueCoders for Microsoft Dynamics 365 customer service?

Ans. ValueCoders is a leading Microsoft Dynamics 365 Customer Service solution that allows businesses to improve their operations. There are several reasons you should consider ValueCoders for your Microsoft Dynamics 365 Customer Service needs:

  • Expertise: ValueCoders deeply understands the platform’s capabilities and can help you leverage its features.
  • Customization: We offer customized solutions tailored to meet specific business needs.
  • Integration: We can integrate Microsoft Dynamics 365 Customer Service with your other business systems.
  • Support: ValueCoders offers comprehensive support services to ensure your system is always up-to-date and performing at its best.
  • Cost-effective: ValueCoders offers cost-effective solutions to help you achieve your customer service goals while staying within your budget.

Q. Can Microsoft Dynamics 365 customer service be used on smartphones and tablets?

Ans. Yes, Microsoft Dynamics 365 Customer Service can be accessed and used on mobile devices such as smartphones and tablets. The platform is optimized for mobile use and provides a responsive user interface that adapts to the smaller screen sizes of mobile devices. The Dynamics 365 Customer Service mobile app is available for iOS and Android devices and can be downloaded from their respective app stores.

Q. What security features does Microsoft Dynamics 365 customer service offer to protect my customer data?

Ans. Microsoft Dynamics 365 Customer Service offers a range of security features to protect customer data, including:

  • Role-based access control: This feature ensures that only authorized personnel can access sensitive data.
  • Multifactor authentication: This feature adds multiple forms of authentication, such as a password and a verification code, before accessing the system.
  • Data encryption: It ensures that customer data is not compromised during transmission or storage.
  • Audit logs: These allow administrators to track and monitor access and identify potential security breaches.
    Regular security updates: These updates address known vulnerabilities and ensure that customer data remains secure.

These security features help ensure that customer data is protected and access is restricted to authorized personnel, reducing the risk of data breaches and unauthorized access.

Q. How does Microsoft Dynamics 365 customer service help me track and manage customer cases and service requests?

Ans. Microsoft Dynamics 365 Customer Service provides a comprehensive set of tools to help track and manage customer cases and service requests. Here are some of the key features:

  • Case management: Dynamics 365 allows you to create, track, and manage cases from start to finish. You can assign cases to specific agents, set deadlines, and track progress to ensure timely resolution.
  • Service level agreements (SLAs): You can define SLAs to set response and resolution time goals for cases, and monitor performance against those goals using real-time dashboards and reports.
  • Knowledge management: Dynamics 365 includes a knowledge base that you can use to capture and share information about common issues and solutions. Agents can search the knowledge base to find answers and resolve cases more efficiently.
  • Omnichannel support: Dynamics 365 supports multiple customer communication channels, including email, phone, chat, and social media. You can manage all these channels from a single dashboard and provide consistent service across all channels.
  • AI-powered insights: Dynamics 365 includes AI-powered analytics and insights that can help you identify trends, predict customer needs, and optimize your service operations.

Using these features, you can streamline customer service operations, improve response times, and deliver a better customer experience.

What Our Clients Have to Say About Us

We are grateful for our clients’ trust in us, and we take great pride in delivering quality solutions that exceed their expectations. Here is what some of them have to say about us:

Working with ValueCoders has been a rewarding experience. Their software solutions are a perfect blend of innovation and functionality.

James Kelly

Co-founder, Miracle Choice

ValueCoders provided us with a robust and scalable software solution. Their team's proficiency is commendable.

Judith Mueller

Executive Director, Mueller Health Foundation

ValueCoders delivered a software solution that perfectly aligns with our business needs. They've been instrumental in our project's success.

Kris Bruynson

Director, Storloft

ValueCoders' commitment to delivering high-quality software solutions has made them our go-to partner for all our software needs.

Mohammed Mirza

Director, LOCALMASTERCHEFS LTD

Working with ValueCoders has been a rewarding experience. Their team's expertise is impressive.

Mr.Savarni

Founder- sbspco.com

ValueCoders' innovative approach to software engineering has significantly improved our business operations.

Jame Thompson

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